returns policy
(1) Introduction We understand that from time to time you may wish to return a product to us. We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances. This returns policy applies to customers in the UK. This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000). (2) Returns Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where: (a) we receive the returned product within 30 days following the date of receipt of the product; (b) the returned product is unused, in its original packaging and otherwise in a condition enabling us to sell the product as new; (c) you comply with the returns procedure set out below; and (d) none of the exclusions set out below apply. (3) Returns procedure In order to take advantage of your rights under this returns policy, you must: (i) notify us by email to info@zipsleeve.co.uk identifying the item(s) being returned, your order No., your full name, billing address, and shipping address if different; (ii) download, print and complete our returns checklist document (we will email this to you); (iii) return the item(s) to us in the original packaging with associated paperwork and any marketing material, ensuring to include the completed returns document and printed copy of your receipt; (iv) Once received, we will assess the returned item(s) and providing it is/they are in a suitable condition to sell as new and notify you of this by email, and issue a refund. Products returned under this policy must be sent by recorded (signed for) delivery to: - ZipSleeve, Cedar House, Glade Road, Marlow, Buckinghamshire, SL7 1DQ You will be responsible for paying postage costs associated with returns under this policy. (4) Exclusions The following kinds of products may not be returned under this policy: (a) any product made to your specification; (b) any product made to order. (5) Refunds We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (including the original delivery charges and excluding the costs of returning the product to us). We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product. (6) Improper returns Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product): (a) we will not refund or exchange the product; (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and (c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you. (7) About us Our full name is Rob Jones, trading as ZipSleeve. Our principal trading address is Cedar House, Glade Road, Marlow, Buckinghamshire, SL7 1DQ. Our email address is info@zipsleeve.co.uk
